The electricity supply activity for final consumers involves the purchase and sale of electricity to individual users, whether households, companies, or other legal entities. This process includes contracting, delivery, and management of energy services for final consumers based on defined commercial and technical conditions.
Key Components of Electricity Supply Activity:
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Wholesale Energy Acquisition:
Suppliers purchase electricity from producers, on wholesale markets, or from traders, at negotiated or market-based prices, depending on the volume and type of energy required to meet final consumer demand.
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Contracting with Final Consumers:
Suppliers establish contracts with end-users, setting conditions for delivery, energy prices, payment terms, contract duration, and other commercial aspects. This includes providing tariff packages and customized options, such as fixed or variable rates, tailored to meet consumer needs.
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Billing and Customer Service:
Suppliers issue energy consumption bills based on data recorded by distribution operators. Additionally, they provide customer support for billing management, tariff adjustments, issue resolution, and handling specific customer requests.
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Monitoring and Managing Energy Consumption:
Suppliers are responsible for monitoring consumption to ensure continuous supply, optimize required quantities, and prevent imbalances that could incur additional costs on the balancing market.
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Adapting to Regulatory Requirements:
The electricity supply activity is regulated by national and regional authorities (e.g., ANRE in Romania), requiring suppliers to comply with quality standards, transparency, and consumer protection according to current legislation.
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Risk Management and Consumption Forecasting:
Suppliers prepare consumption forecasts and risk management strategies to mitigate costs associated with energy price fluctuations on the wholesale market and ensure stable and efficient supply.
Objectives of the Electricity Supply Activity:
- Meeting Consumer Demand – Ensuring continuous and secure energy supply for final consumers.
- Transparent and Trustworthy Business Relations – Building transparent, reliable relationships with end-users.
- Cost Optimization – Efficiently managing the energy portfolio to keep supply sustainable and competitive.
The electricity supply activity plays a crucial role in facilitating final consumer access to safe and sustainable energy, ensuring flexible tariff options and protecting consumers with clear regulations and contractual transparency.